CARE & REPAIRS
Care begins with the exact product.
Materials, finishes and construction respond differently to wear. AVEN HIDE’s future service guidance will begin with the confirmed product—not a generic treatment.
PRE-LAUNCH SERVICE FRAMEWORK · NO PRODUCTS CURRENTLY ELIGIBLE
A LONGER PRODUCT RELATIONSHIP
Service should be considered before the first sale.
The core bags are being developed with selected high-wear parts and practical assessment in mind. Final eligibility, regions, fees and coverage will be defined before orders open.
FUTURE REQUEST FLOW
Start with information, not a shipment.
01
Contact customer care first
Email us before sending any product. Do not ship an item until AVEN HIDE has provided specific instructions.
02
Share the product details
Future requests are expected to include the order number, product number, purchase date, a short description and clear, well-lit photos of the full item and affected area.
03
Receive an assessment and next steps
The likely service path, information still needed and any applicable limits will be discussed before work or shipping begins. An assessment is not a guarantee that every condition can be repaired.
INTENDED FUTURE SCOPE
High-wear parts should not automatically end the life of a bag.
Replaceable straps, feet and selected hardware are development goals for the core collection. Depending on the final product and condition, a future assessment may lead to repair, part replacement or an external service referral. Eligible parts will be named on each product page.
ASSESSMENT BOUNDARIES
Some outcomes depend on material and structural integrity.
Stains, surface finishes, color change, severe deformation and structural damage may require different treatment or may not be serviceable. Final coverage, pricing, turnaround, supported regions and shipping responsibility are not yet confirmed.
GENERAL CARE PRINCIPLES
Low intervention is the safest starting point.
- Keep the product dry and away from prolonged heat or direct sunlight.
- Wipe surface dust gently with a clean, soft cloth.
- Do not apply cleaners or conditioners until the product-specific care guide is available.
- Store with light support, without overfilling or crushing the shape.
- Contact customer care before treating an unfamiliar stain or damaged finish.
CUSTOMER CARE
Ask before acting.
During pre-launch, customer care is available by email for questions about the future service framework. No repair intake is currently open.